Question 1

Is it worth using a removal company?

Accepted Answer

Yes, it’s worth it. While you might pay more for an accredited removals company, you’re also getting highly trained staff who will ensure your move is as smooth as possible, with all the added benefits that come with professional service.

Question 2

How do I find the best moving company?

Accepted Answer

It’s important to do your research. Speak to several movers, compare quotes, and choose the one that offers the best combination of service, experience, and value. Make sure to check reviews and have a proper conversation before making your decision.

Question 3

How soon should I book a removal company?

Accepted Answer

We advise booking  2 to 4 weeks before your moving date. Once your move is confirmed, it’s time to get organised and secure your booking.

Question 4

What if my moving date changes?

Accepted Answer

No problem at all. If your moving date changes, just let us know as soon as you know, and we’ll reschedule to suit your new timeline.

Question 5

Do I need to pay a booking fee?

Accepted Answer

No, we don’t charge any booking fees, deposits, or cancellation fees prior to your moving day. You only pay once the job is complete.

Question 6

How do I pay for my move?

Accepted Answer

You can pay by cash or card over the phone once the move is done. Just make sure payment is completed on the day.

Question 7

What happens if I don’t get the keys for my new property on the day of the move?

Accepted Answer

While it’s uncommon, delays can happen. If you know there’s a risk of delay, planning for storage is a good idea. We provide storage solutions specifically for our customers.

Question 8

Do movers expect everything to be in boxes?

Accepted Answer

In most cases, yes. If it fits in a box, it’s best to pack it in one to keep everything organised and secure.

Question 9

Can I use my own boxes for moving?

Accepted Answer

Certainly. Cardboard boxes are ideal for moving and are easy to store until you’re ready to start packing. Make sure your boxes are sturdy and taped up well. We have the perfect double wall cartons and all other items such as tape, bubble wrap, mattress covers and more. Click here to go to our online store!

Question 10

Where can I get packing materials, boxes, tapes, and bubble wrap?

Accepted Answer

We offer packing materials for sale at competitive prices. While we’re not a materials shop, we aim to keep costs low to support your move and we always have a good stock of the items you need. Click here to visit our online store.

Question 11

Do I need to pre-pack my home prior to moving day?

Accepted Answer

It’s up to you. Pre-packing can save time and money, but if you’d like assistance, we offer pre-packing services to help you get everything ready.

Question 12

Why should I use pre-pack services?

Accepted Answer

Pre-packing the day before your move can streamline the process. We’ll ensure everything is packed securely to prevent damage, making your moving day quicker and more efficient.

Question 13

Do you (Vandel) provide storage?

Accepted Answer

Yes, we do offer storage, but only for our customers who are moving with us. Our main focus is property removals, and the storage we provide is tailored to support that.

Question 14

What do removal companies load first?

Accepted Answer

We begin with the largest and heaviest items, such as furniture and appliances, to ensure everything else remains secure during the move.

Question 15

Do you (Vandel) dismantle beds?

Accepted Answer

Yes, we do. We’ll dismantle your beds and reassemble them in your new property. We also provide protective covers for mattresses to keep them clean during the move, available at €5 per bag.

Question 16

Will the removal team disconnect the washing machine and dishwasher?

Accepted Answer

We can disconnect your washing machine or other appliances as long as it doesn’t require electrician or plumber skills. However, if there are complex connections or if you’re dealing with a gas cooker, you’ll need a professional to disconnect those beforehand.

Question 17

Do I need to dismantle furniture when moving?

Accepted Answer

No, we’ll take care of disassembling and reassembling your furniture on moving day. We’ll set everything up in the rooms of your choice.

Question 18

How do you pack clothes for moving?

Accepted Answer

Here’s a step-by-step guide:

1. Clear out your wardrobe.
2. Thoroughly wash and dry your clothes.
3. Categorise your clothing.
4. Use sturdy moving boxes designed for clothes.
5. Roll or vacuum-seal clothing to maximise space.
6. Label each box according to its category.

Question 19

How can I help the removal team?

Accepted Answer

It’s always nice to keep some tea, coffee, and biscuits on hand. Moving is a physically demanding job, so keeping everyone hydrated and fuelled with a few treats is always a good idea 😃

Question 20

Do I need to load the removals van?

Accepted Answer

The loading part is done by our team, who are trained to safetly lift and load the van efficiently and safely, ensuring that you do not get injured and that your belongings are secure and space is maximised.

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